170 - Having no common sense

Just recently, I discontinued my post as a bartender in a Belgian restaurant. I was so good by the end of the three months in which I worked that a part of me didn't want my first ever job to surcease. The restaurant I worked at was already a little bit understaffed, and I felt like I was abandoning a team, like an integral cog in the Belgian machine.

Seeing as this company has treated me well, I agreed to help train this one guy who was hoping to replace me in the bar. He came in for a lunch shift to try out, because lunch is an easier time to go through everything than dinner, due to fewer customers. I thought it would be fun for me, to run through all the morning, afternoon and closing duties with him, to guide him, and to encourage him, and to observe, in an evident way, how much I actually learned in the short space of three months.

By the end of the lunch hour, though, I wanted to tear my hair out.

Speaking honestly, and by that, I mean without exaggeration: he was soooooooooo bad at this job. He would open a bottle of still water, pour a glass of Coke and produce a cup of coffee, and for every little thing, he would bring it to my face and ask me, "Is this okay?"

Uh, hello? It's a glass of Coke. You put ice in a short glass, pour the Coke in, and place a slice of lemon on top. Easy, quick and simple.

As for the coffee, you get the jug of filtered coffee, pour it in a coffee cup, place it on a saucer with a small coffee spoon. A bit more complex, but nothing a full-grown man cannot perform, right?

But come on... to open a bottle of water? You get a bottle opener, position it on the bottle cap in any number of ways, apply some pressure to achieve some leverage, until the cap pops right off. Voilà, the bottle of water has been accomplished. Not exactly rocket science, now, is it?

For each and every small detail, he would ask me to confirm that it was okay. But you know what the funny thing was?

The funny thing was that the stuff he brought to the pass were not okay. He put iced lemon tea in a short glass, when the diameters of the lemon wheels are practically the same as the height of the glass. Where's the fun of poking three lemon slices to the bottom of a short glass that's already filled to the brim with ice?

And why would you place a lemon slice garnish at the bottom of a glass of Coke? Does that not defeat the purpose of using it as a garnish? It goes: ice, Coke, lemon... not lemon, ice, Coke. Can you remember that? Is that going to be alright for you to handle?

And you know, even your still water has fault in it, because the order asked for sparkling water. The two words are quite differently spelled, maybe you have ADHD?

And listen to this... He poured the milk, and the brown sugar, into the coffee, for the customer, before he served it. Some people may not want milk, some people may not want brown sugar, and everyone doesn't want you to stir their coffee for them. They might think you're poisoning their drinks.

Oh, my God, I thought these things were common sense??? I THOUGHT THESE THINGS WERE COMMON-DUH!-SENSE. You don't have to work in F&B at all to know these sorts of things. All you need is a brain.

It's funny because the trainee told me that he prepared well for this job. He told me he's worked in a few places before, and has taken a bartending course.

You don't need to take a course to tend bar. So, what, if you memorize two hundred cocktails? Chances are people are going to ask you to pour a beer, or get them a glass of Coke, and, uh, maybe have a chat? Bartending is not that glamorous of a job, and it's not always about fancy bottle juggling and mixing drinks. 98% of the time, you pour a beer, or you get them iced water. So, what the Hell, if you memorize two hundred cocktails? And if your school is so good, tell me, is that how they taught you to serve iced lemon tea at the Bartending Academy?

The job is about customer service, and confidence, and quick thinking, and you can't learn these things at school.

But most important of all, and I suspect the case is the same for all fields of work, to be a bartender, it requires common sense. Imagine if you were a customer, and serve drinks like you're serving your own mother. All you need is horse sense, and the rest is simple.

167 - When people are impolite

At my job, I work alongside another bartender. He's actually been bartending for years, and has way more experience than I do, but there are some things I just do not understand about his behavior, because he lacks some qualities that I would normally expect from an experienced barman.

One of these things is the fact that he has extremely bad manners. There are many times during the crazy hours of our job (6pm to midnight) where the two of us must co-operate in order to handle all the food, drink, and customers, properly. Sometimes, I'll ask him to help pour that gin and tonic, and one coke, while I, at the same time, pour three glasses of beer. That's just a typical drinks order from a five-person table in our restaurant.

Even though I may sound bossy and rushed, I always ask him to help me out with some large orders, and I follow it up with the magic word, "please". When the job is done, I say "thanks, man", because I know I would've handled it much slower without his aid. He, on the other hand, never follows up a request with "please", and he never responds with "thank you" after I help him out. It just irks me because I was brought up to be well-mannered, while he offers not the slightest hint of such courtesy.

He never says "excuse me" either. He's a big guy, which means I always have to let him have the most convenient route while we both navigate around the bar, lest I might get trampled. He is so rude, and so unknowingly aggressive. He just talks in my ear while I'm taking a customer's order, nudges me while I'm pouring six glasses of wine, taps my shoulder while I'm cutting a lemon, practically knocks me over while I'm squatting down to grab bottles of beer out of the fridges, pushes into me while I'm carrying two cups of hot coffee, bumps into me while I'm cleaning the shelves...

In this respect, I hate working with him. First of all, it adds risk of injury to my job. Plus, it just makes me want to swear at him (e.g., "Two glasses of hot water, please, for table 5!" ...graceless asshole).

That's not good.

That ain't good at all.